CTI’s iVUE Enterprise System is a powerful tool, but the way it’s utilized can increase that power exponentially. With iVUE Connect®, you’ll be able to take iVUE to the next level. Designed to work the way you work, iVUE Connect’s role-based setup helps you access the information you need quickly, leading to faster resolutions and more efficient daily operations. An additive to CTI’s iVUE Enterprise System, iVUE Connect is module-based, allowing you to add functionality for different personas within your organization quickly and easily. iVUE Connect – Service for customer service and iVUE Connect – Financials are available now. Check below for more information.
National Information Solutions Cooperative (CTI), a leading provider of software solutions to utility and telecommunication companies, has launched an upgraded version of the CTI Community, CTI’s online communications and content sharing platform for Members and employees. The CTI Community, which was first established in 2008, is a one-stop-shop enabling users to discover valuable resources and information to assist in their jobs, share information with CTI subject matter experts and peers across the country, and grow through collaboration and training opportunities. The upgrade marks the fifth generation of the CTI Community. “Just as we continually update our solutions and software, we’re always looking for new ways to enhance the CTI Community for our Members and employees,” said CTI Engagement Analyst and Community Manager Tammy Eck. “We’re excited by the new capabilities available with this upgrade and for what’s to come as we build out our roadmap for future offerings.” For more information regarding the CTI Community, please contact Community Support at community.support@CTI.coop.
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Welcome to episode 6 of our Navigating COVID-19 Podcast series! In this episode we’re speaking with Stephanie Johnson, Marketing and Member Services Manager for Jasper County REMC in Rensselaer, Indiana. Jasper County serves about 31,000 people in a small county in northwest Indiana, and Stephanie emphasized the importance of their organization helping businesses during the pandemic as well as working with members on options to pay their bills, including partial [...]
read moreWelcome to episode 5 of our Navigating COVID-19 Podcast series! In this episode we’re speaking with Dr. Michel Guité, CEO of Vermont Telephone Company (VTel), in Springfield, Vermont. Dr. Guité shares how VTel worked with local schools in their communities to ensure students had access to reliable internet connections and the value in continuing to provide excellent customer service during the pandemic. Have a story you’d like to share? Please email Jennifer Segelle at jennifer.segelle@CTI.coop.
read moreProviding your customers with communication options is essential as we rely more on technology to stay connected. Making that communication simple is critical. Now, you can enhance that connectivity and communication by leveraging the new outage two-way texting feature. Powered by the CTI enterprise, the new two-way texting feature utilizes the accessibility of SmartHub, along with the communication power of Messenger and CTI's Outage Management [...]
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